Ice Nine Kills

The standard processing time for all orders is 1-3 business days. Additionally, pre-order items or print on demand items may take longer than usual to ship. Pre-order items usually take 4-6 weeks to ship and print on demand items take 3-7 days.&#xA0;For specific questions regarding the status of your order, reach out to our customer care team by submitting a request <a href="mailto:help@ink-merch.com" style="box-sizing: inherit; color: var(--link-color); text-decoration: underline; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; outline: none !important;">here</a>.

The standard processing time for all orders is 1-3 business days. Additionally, pre-order items or print on demand items may take longer than usual to ship. Pre-order items usually take 4-6 weeks to ship and print on demand items take 3-7 days. For s

How long will it take for my order to ship?

Shipping Information

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How can I change my order?

I do not see my question here. Who can I contact?

Can I get a different size or color than what is offered through the store?

Do I need to create an account to place an order?

What payment methods do you accept?

Do you offer gift certificates?

How is sales tax calculated?

How do I find my correct size?

UK/EU Duties and Taxes - Confirming payment with VAT/IOSS numbers

Billing, Cancelations, and Editing Orders

I received a damaged or incorrect order, what should I do?

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When I add a product to my shopping cart, does it mean that product is available?

Once I place my order, when will my account be charged?

I ordered a “pre-order” product. How long will it take for my order to arrive?

What happens if you run out of stock of an item I have already ordered?

Order Status

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When will I receive a refund for my returned order?

Returns and Exchanges

Do you ship orders internationally?

It says my order was delivered, but I haven’t gotten it yet. What do I do?

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How long will it take for my order to arrive, once it ships?

Who pays for my return or exchange?

How much will it cost to ship my order?

My order is shipping outside the United States. Do I need to pay custom/import fees to receive my order?

How long will it take for my order to ship?Updated 10 months ago